Your Business Is Appreciated
An automated email has been sent to your email address with the order details.
If you have not received an email, this most likely means that its gone into your junk folder OR an incorrect email address was used when placing the order. If in the junk folder – unmark as Spam and move the email into your Inbox.
If needing to discuss please email us at firstname.lastname@example.org or call 08 7079 8649
Bank payment information is supplied via the automated email (for those paying via Direct Deposit)
Due to the COVID-19 Virus not all products listed on the website are in stock.
If Paying Via Direct Deposit, please wait for a followup email which will state that the product(s) are available for purchase before making payment at your end.
Please reference the payment with either your order number or surname.
The typical turn around time on deliveries is 3 business days max – with 80% of orders being delivered the next day.
We will advise on any lengthy delays, over 3 business days before processing the order – as you may wish to cancel.
All projector Lamp orders will be delivered within 3 to 5 business days after order processing – if your location is within built up areas of the state.
If your location falls into the rural sector of Australia then delivery will be 5 to 7 business days.
With nearly all orders, we will provide tracking.
Deliveries are based on product availability. You will be notified via email if a product is unavailable or delayed, in which case you will be given an option of a refund.
We do not ship overseas (except projector lamps)
We require a physical address. An authorised signatory needs to be available to sign for and collect the goods. If the delivery address is unattended redelivery attempts may be charged.
We know what courier companies charge for this re delivery and so we will make contact prior to shipment to make sure someone will be home. Most still do not charge to redeliver.
To assist us in processing your order, please also provide your contact phone number.
Goods should be inspected immediately upon arrival. Any damaged or incorrect item(s) must be reported to Audio Visual Masters within 24hrs via email or phone (make sure you leave your contact details).
Any incorrect item(s) received should not be opened. The customer will be charged accordingly if the incorrect item(s) are found to be opened and/or used.
If an item is damaged within transit, most times the white foam protects the hardware, however, get the courier to sign off on the damage and take photos for proof.
If the courier will not sign off on the damage, refuse delivery and make contact with us – as they are going against procedure.
Shipping charges are non-refundable.
If an item is deemed as FREE Shipping, the cost to KickStart Computers will be shown to the client and this cost is non-refundable.